Delivery Policy

Welcome to DIZZ. This Delivery Policy explains how we handle shipping and delivery for all orders placed through www.dizzpouch.com

By ordering from us, you agree to the terms below.

Once your order has been placed, it enters our processing system right away. Orders are typically dispatched within a short time frame, and you’ll receive a confirmation email once the package is on its way.

Any estimated delivery times are visible during checkout and in your order confirmation.

Most orders arrive within 1–4 business days after dispatch. Delivery times can vary depending on the courier service, your location, and external factors beyond our control.

If your package hasn’t arrived after 5 business days, please contact our support team at info@dizzpouch.com so we can track it and assist you.

In some cases, your package may be delivered to a nearby pick-up point. When this happens, we’ll notify you where and when it can be collected.

Notifications are usually sent by email, SMS, or phone call. To pick up your order, you’ll need your notification or order number and valid identification.

Unclaimed parcels are automatically returned to DIZZ after a set period — typically 14 days.

If an order is returned to us because it wasn’t collected or couldn’t be delivered, a handling fee may apply to cover shipping and processing costs.

This amount may be deducted from any refund.

While we work with trusted shipping partners, unexpected delays can happen - for example, due to courier disruptions or severe weather. If a delay occurs, we’ll keep you updated as best as we can.

You always have the option to reach out to customer service if you’d prefer to cancel an order that’s delayed.

Our team is here to assist with any delivery-related questions:

• Email: info@dizzpouch.com
• www.dizzpouch.com