Terms & Conditions

GENERAL TERM & CONDITIONS

These Terms & Conditions (“Terms”) govern the use of www.dizzpouch.com (the “Website”) and apply to all purchases made through our online store. By completing an order, you agree to these Terms, forming a binding agreement between you (“the customer”) and DIZZ (“we,” “us,” or “our”).

Eligibility & Customer Information

To make a purchase through our Website, you must be at least 18 years old and provide accurate and complete information. By placing an order, you confirm that you meet the age requirement and that all details provided during checkout are correct.

DIZZ products are intended strictly for adults 18 years and older. We may verify your age through trusted payment or verification partners. Any fraudulent orders or activity may result in order cancellation and, if necessary, be reported to the relevant authorities.

Ordering & Confirmation

Once your order is placed and confirmed, you will receive an email confirmation containing your order details. A purchase agreement is considered valid from the moment this confirmation is sent. We recommend keeping a copy for your records or for future communication with customer service.

DIZZ reserves the right to decline or adjust any order in the event of errors, incomplete information, or payment issues.

Prices, Discounts & Promotions

All prices displayed on the Website at the time of purchase are final and include applicable taxes (e.g., VAT). Payment options are presented at checkout. If the selected payment method fails or is unavailable, DIZZ reserves the right to cancel the transaction or offer an alternative.

Discounts, offers, and promotions are valid for a limited time or while stock lasts. We may change or withdraw promotional offers without prior notice.

Product Information & Availability

Products shown on our Website may have limited availability and may only be offered online. While we aim to present products as accurately as possible, variations in color or appearance may occur depending on device settings.

We may update product descriptions, prices, or availability at any time. DIZZ also reserves the right to discontinue items without notice.

Returns, Complaints & Refunds

We want you to feel confident about your purchase. If a product is defective or incorrect upon arrival, you may file a complaint by contacting customer service with the following:

• Order number
• Registered email address
• Product name
• Description of the issue

You may be asked to return the product. If so, the item must be carefully packaged, preferably unused and in its original packaging. Once inspected and approved, we may issue a refund, replacement, or price adjustment in accordance with applicable consumer protection laws.

Return shipping for approved complaints will be covered by DIZZ. If the product is not deemed faulty, the complaint may be declined.

Due to hygiene regulations, nicotine pouch products can only be returned if they are unopened, unused, and still sealed. Once packaging is opened, returns are not accepted.

Errors, Inaccuracies & Order Adjustments

We do our best to keep all information on the Website accurate and up to date. However, errors - including incorrect pricing or stock status - may occasionally occur.

If we discover an error affecting your order, we will notify you immediately to arrange a resolution, which may include correcting the price, modifying the order, or issuing a refund.

Intellectual Property

All content on this Website, including design, text, logos, product images, graphics, and layout, is the property of DIZZ or its licensors. This material may not be copied, distributed, or reused without written consent from DIZZ.

Force Majeure

DIZZ is not responsible for delays or failures caused by events outside of our control, including but not limited to natural disasters, strikes, technical disruptions, or transport delays.

Changes to These Terms

DIZZ may update or modify these Terms at any time. The latest version will always be available on the Website. The Terms in effect at the time of your purchase will apply to that order. We recommend reviewing the Terms regularly.

Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect and be interpreted in accordance with applicable law.

Applicable Law & Disputes

Disputes should first be addressed by contacting DIZZ customer service. If no resolution can be reached, the matter may be referred to the appropriate consumer dispute authority in your jurisdiction.

These Terms are governed by the applicable laws of the country where DIZZ operates. Any legal disputes shall be settled in the competent courts of that jurisdiction.

Contact Information

For questions, claims, or inquiries related to these Terms & Conditions, you can reach us at:

• Email: info@dizzpouch.com
• Website: www.dizzpouch.com